Return and Refund Policy
Information on the exercise of the right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you, takes possession of the goods.
To exercise the right of withdrawal, you must inform us,ProTennisAustria Tennisplus Deutschfeistritz GmbH, Ferdinandgasse 4 A-8121 Deutschfeistritz email@example.com
by means of a clear statement (e.g. email, letter sent by post, fax).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The time limit shall be met if you dispatch the goods before the expiry of the 14-day period.
Consequences of the right of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
NOTE: If a different method of return is used other than our pre-paid return label provided by our shipping partner GLS (which you will receive via email from us), additional shipping costs will not be refunded. Unannounced or un-franked return shipments or un-commented return shipments will not be accepted.